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Casino Metrics© is working with select casinos that enjoy a unique
profile within specific segments of the gaming industry. Our goal in
partnering with each Property is to make sure that Casino Metrics©
products are delivering the maximum ROI
for each unique situation. How do we do this?
Together, we identify and track
the key performance metrics that impact customer service
delivery.
Applicant to Interview Ratio
Some casino recruiters see
over 40 applicants per day, averaging 8 minutes per interview. Our
goal is to:
- Screen out the 30% of applicants who don't merit an
interview
- Reduce the stress on recruiters by improving their "hit" ratio
of successful interviews
- Improve the quality and consistency of the interview process
itself—a benefit to applicant and recruiter alike.
Interviews per Hire Ratio
Casino Metrics© measures and
predicts the candidate's potential to perform with
proprietary
Interview Guides and real bottom line benefits for your
casino:
- Dramatic increase in productivity and quality of recruitment
efforts
- More qualified candidates from which to choose.
- Greater job satisfaction of recruiters, who see marked
improvement in the talent pool they recommend.
Employment Days per Recruiter
The average casino hourly
worker stays on the job an average of 100 days:
- Amortize the cost of recruitment over length of stay
(LOS)—increasing LOS at the same time—and drop a significant ROI
to your bottom line
- Reduce the wear and tear on your recruiters with improved
performance of which they can be proud.
Training Days per Operations Manager
Casino Metrics© can
help you recover some of the hidden costs of employee
turnover:
- Fewer training days required due to the reduced flow of new
hires
- Lower turnover of key supervisors who’ve spent more time
training than perfecting service delivery
- Lower turnover of peer workers who value team stability and
performance.
Employee Satisfaction-to-Customer Satisfaction
Ratio
With Casino Metrics© in place,
you’ll find:
- Satisfied employees throughout the casino
- Gratified recruiters using innovative tools to increase
success
- Happy and loyal casino customers who'll return time and time
again.
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